BUSINESS ANALYST
Listing reference: nashu_000045
Listing status: Online
Apply by: 10 April 2026
Position summary
Industry: Telecommunication Services
Job category: IT-Project Management
Location: Midrand
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
To investigate, analyse, develop, test, and implement new and improved systems and business processes that deliver effective solutions for the company. This role includes documenting business processes and requirements, ensuring operational effectiveness across all functional areas, and maintaining published business procedures that remain relevant and accessible.
Job description
Business Engagement
- Drive Change Proposal Requests with functional areas
- Evaluate and prioritize PMO items against business strategic objectives
- Define business case requirements with stakeholders aligned to key business drivers
- Liaise with Operations Development resources to prioritize delivery items and ensure sprint planning alignment
Process Mapping and Implementation
- Map, publish, and maintain new and existing business procedures
- Establish and maintain a complete repository of procedures with version control
- Update Standard Operating Procedures (SOPs) and the Operations Manual for channel partners
- Update training materials to reflect procedural changes
- Identify improvement areas and recommend outcomes for approval
- Act as liaison and key stakeholder in project delivery and testing phases
Management and Delivery of Outcomes
- Coordinate delivery of key projects including acceptance criteria, scope prioritization, and test criteria
- Validate and publish the Operations Manual and related artifacts
- Onboard new products and services, including supplier onboarding and system mapping
- Manage special key projects as assigned, applying project management skills
Other Assignments
- Perform any assignments as requested by the Business Analysis and PMO Manager or C-level Executives
Minimum requirements
Qualifications:
- Matric (Essential)
- Bachelor's degree in Business, Finance, and/or IT (Advantageous)
- Project Management qualification (Advantageous)
Experience:
- Minimum of 3 years' experience in business analysis, process mapping, or involvement in new system implementation
- Operational experience in mapping and improving business procedures
Skills:
- Excellent written and verbal communication skills
- Ability to analyse data using MS Excel or Power BI analytics
- Agile project management experience (Advantageous)