Purpose:

To ensure compliance is reviewed in the Franchise channel on an ongoing basis to uphold the values, brand reputation and governance standards of Nashua. The Compliance Manager will be responsible for ensuring that all Franchises within the organization are operating in accordance with relevant laws, regulations, policies, procedures, and the Franchise agreement.

Monitoring Compliance & Auditing

• Regularly review and monitor Franchise operations to ensure compliance with all applicable laws, regulations, and company policies.
• Conduct regular audits of Franchise operations to identify any areas of non-compliance and develop corrective action plans as necessary.
• Specifically review the following during Franchise visits:
• Branding and upkeep of vehicles and buildings
• IT licensing and equipment
• Service toolkits / toolbox audits
• Dress code compliance

Policies

• Review policies and procedures to ensure consistent compliance across all Franchises.
• Ensure policies and procedures are appropriate and in line with best practice.
• Ensure financial processes are aligned to best practice

Training & Education

• Provide training and educational resources to Franchisees and their staff on compliance-related matters.
• Serve as the primary point of contact for Franchisees regarding compliance-related inquiries and provide timely guidance and support as needed.

Reporting & Record Keeping

• Maintain accurate records of compliance activities, including audit reports, training sessions, and communication with Franchisees.
• This role requires meticulous attention to detail, strong communication skills, and the ability to collaborate effectively with Franchisees and various internal stakeholders.
• Prepare regular reports for management on the compliance status of Franchise operations, including any issues or concerns that need to be addressed.

Communication & Reporting 

• Prepare regular reports for management on the compliance status of Franchise operations, including any issues or concerns that need to be addressed.

Risk Management:

• Identify potential compliance risks and work proactively to mitigate them before they become issues.
• Ensure that Franchisees are adhering to the terms and conditions outlined in the Franchise agreement and take appropriate action in cases of non-compliance.

Continuous Improvement

• Stay abreast of changes in laws, regulations, and industry best practices related to franchising and compliance, and make recommendations for process improvements as needed.

Stakeholder Management

• The Compliance Manager will manage the following key stakeholders:
• Franchise Staff & Senior Management
• Nashua Ltd Management
• Nashua Ltd Staff

• Minimum Matric
• Bachelor’s degree in Auditing, Accounting or Finance
• Advanced certification in compliance or internal audit will be an added advantage
• Minimum of 3-5 years of experience in a compliance role or internal audit, preferably within the franchising industry.

Key Competencies Required:

• Honesty / integrity
• Logical reasoning
• Planning / prioritizing & Organizing
• Assertiveness
• Conflict resolution
• Reliability / dependability
• Tolerance to stress
• Attention to detail
• Accuracy and completeness of record keeping
• Analytical mindset with the ability to identify trends, patterns, and areas for improvement.
• Business insights
• Initiative
• Communication skills both verbal and written
• Listening ability
• Numerical ability
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Judgement & Decisiveness 

Other Assignments:

• To perform any assignments if and when requested to do so by the Chief Financial Officer
• This position requires travelling to visit Franchises