Order Processing:
•Accurately capture and process customer orders received via email, web portals, and other channels.
•Verify incoming orders and ensure they are loaded onto the company system timeously.
•Acknowledge receipt of customer orders and provide order confirmations.
•Monitor order progress, lead times, back orders, and overdue orders.
•Process cash, staff, warranty, and free-stock volumetric orders when required.
Quotations & Sales Support:
•Prepare and submit customer quotations within the required deadlines.
•Manage quotations on the company quoting system, including special pricing requests.
•Convert accepted quotations into sales orders and attach all supporting documentation.
Customer Account Management:
•Manage allocated customer accounts and maintain strong customer relationships.
•Respond promptly to customer enquiries and provide regular order status updates.
•Ensure customer queries are resolved efficiently and professionally.
Customer Returns & Credit Administration:
•Manage customer returns and Return Goods Authorisation (RGA) procedures.
•Process returns, credit notes, debit notes, and related documentation accurately.
•Assist with the verification of customer credits and account-related queries.
•Ensure customer return requests and related concerns are resolved within agreed timelines.
Operational Coordination:
•Liaise with dispatch and warehouse teams regarding collections, urgent deliveries, and order fulfilment requirements.
•Work closely with internal departments and branch teams to ensure seamless customer service.
•Assist with identifying product information, lead times, and routing requirements.
Administration & Record Keeping:
•Liaise with dispatch and warehouse teams regarding collections, urgent deliveries, and order fulfilment requirements.
•Work closely with internal departments and branch teams to ensure seamless customer service.
•Assist with identifying product information, lead times, and routing requirements.